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Pain & Solution
Manual Quality Monitoring is time-consuming, slow, unable to cover high volume interactions. Missed out angry, frustrated customers -> churn
Use Emotional AI to automate Quality Monitoring
Real-time guidance in a live call
Colour indicators to focus on angry or emotionally charged calls
Real-time alert on angry voice and video calls
AI understanding emotions of anger, cynicism and disgust in emails
AI understanding emotions of anger, cynicism and disgust in live chats
AI understanding emotions in social media postings
Cover 100% of your interactions. Understand and resolve customer sentiments immediately.
Reduce your workforce to 10% of the original size, and get more productivity!
Save potentially sour customer relationships, and elevate your brand image!