SUPERCEED provides hosted contact center solutions which enable companies to manage contact center capacity elastically and cost effectively. We are the technology enabler for SMEs, outsourcing companies and shared services centres wanting to manage Contact Center operations. Our R & D and commercialization efforts are fully supported by the Malaysian government. SUPERCEED developed deep expertise in technology, business and local knowledge to communication-enable the business processes of an organization.
Our product, SUPERCEED combines technology innovations (Hosted Contact Center) and human capital (Virtual Workforce) to revolutionize the SaaS and BPO industries. SUPERCEED provides an IP-based, multi-channel Contact Center system, combining routing, analytics, personalization and optimization features, designed for virtual work and cross-utilization of global resources.