Company Profile

SUPERCEED (M) SDN BHD is a financially solid company which has been funded collectively by the Malaysian Government (Ministry of Finance) via MTDC (Malaysian Technology Development Corporation) and KMP (Kumpulan Modal Perdana). SUPERCEED is headquartered at Technology Park Malaysia, with on-demand Contact Center applications and infrastructure at AIMS Data Center, backed by a Disaster Recovery Private Data Center at Mid Valley.

SUPERCEED provides hosted contact center solutions which enable companies to manage contact center capacity elastically and cost effectively. We are the technology enabler for SMEs, outsourcing companies and shared services centres wanting to manage Contact Center operations. Our R & D and commercialization efforts are fully supported by the Malaysian government. SUPERCEED developed deep expertise in technology, business and local knowledge to communication-enable the business processes of an organization.

Our product, SUPERCEED combines technology innovations (Hosted Contact Center) and human capital (Virtual Workforce) to revolutionize the SaaS and BPO industries. SUPERCEED provides an IP-based, multi-channel Contact Center system, combining routing, analytics, personalization and optimization features, designed for virtual work and cross-utilization of global resources.

Contact Centre Operations

Superceed’s contact centre operations at Technology Park Malaysia are handled by qualified staff running on 3 shifts to provide maximum operational coverage up to 24x7.


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