On Demand Supply creates On Demand Costs
Aggregated Supply in Contact Centers (with existing projects)
= Collective Contact Centers’ Idle Time
= Contact Center Agent Non-productive Staffing Hours
Aggregated Supply in Contact Centers (leveraging Superceed as new project)
= Designated Contact Center Workforce Time for revenue generation with Superceed
Aggregated Supply in WAHA and On Demand In-premise Agents
= Agent’s Available Time
We match these supply with demand. We pay only for actual usage.
We do not pay for unutilized workforce time.
We keep costs in line with demand. No overstaffing issues.