Superceed is the “Uber of Contact Centers”, targeting the USD300 billion global contact center services market (both outsourced and insourced). Superceed aspires to become the world’s largest contact center operator through resource aggregation.
We aggregate third party contact centers and independent agents to run projects on our hosted contact center platform. We leverage the “sharing economy” approach to offer the following exceptional utility to customers i.e. On Demand Diversity, Innovative Workforce Alternatives, Best Performing Agents, and Real-time Transparency.
Our aggregator model aggregates clients and focuses on Revenue Generation using Collective Committed Capacity derived from Partner Contact Centers and Independent Agents. In this model, Superceed negotiates deals with clients as a single unified vendor.
Partners are required to run projects on our hosted contact center platform where we charge a platform fee over gross revenues.
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