Cost avoided
Agents take on routine work so people don't have to, measured on the work that no longer needs doing by hand.
- Automate routine cases end to end
- Check quality on every interaction
- Route each task to the least-cost model
How it is measured
- Hours
- of routine work taken off people
- Cases
- resolved without a hand-off
- Spend
- on models, kept to the least-cost option
Where agents deliver it
First-level resolution
Routine enquiries resolved by agents, at any hour.
Quality assurance
Every interaction scored automatically, not a small sample.
Coaching
Real-time guidance replaces much of the classroom time.
Back-office processing
Data entry, checks and reconciliations run continuously.
IT tickets
Common incidents triaged and fixed automatically.
Model spend
SuperLarge picks the least-cost model for each task.
How it works
From routine work to a measured result
Every SuperHeroes squad is measured in the same four currencies, so results are comparable across functions and industries.
- Find the routineMap the work that follows clear rules.
- Hand it to agentsSquads take it on, inside your systems.
- Keep people on judgementExceptions go to the person in charge.
- Count the cost avoidedEvery hour and case is measured.
Four currencies, one scorecard
Revenue earnednew and retained sales
Cost avoidedwork no longer done by hand
Risk avoidederrors, fraud and breaches prevented
Cash releasedfaster collections and closures
Explore more
See it on your own operations
We work through channel partners across Asia Pacific. Talk to us about a demo, or about becoming a partner in your market.
sales@superceed.com ยท support@superceed.com