Trusted by customer-facing teams at

ITGDNRica RicaA OnePlusKTCFMCallmark SolutionsInternational Ecommerce GroupWeld Corporate ServicesXRTechNtrace

Find the solution that matches
your needs best

Win customer loyalty

30% increase
in Customer Satisfaction Score

ITGDN

55% increase
in Customer Effort Score

Rica Rica

68% increase
in Net Promoter Score

A OnePlus

Reduce cost dramatically

50% reduction of
agent workforce

ITGDN

70% reduction of
supervisory staff

KT

80% reduction of
quality assurance staff

CFM

Increase revenue generation

56% increase
in first call resolution

Callmark Solutions

32% increase
in sales closure

Rica Rica

63% reduction
of average handle time

International Ecommerce Group

Achieve superhuman productivity

56% increase
in first call resolution

Weld Corporate Services

32% increase
in sales closure

XRTech

63% reduction
of average handle time

Ntrace

Superceed in six short videos

Superceed

Why Frontier Labs Can’t Copy Us

Why owning the models isn’t enough. Frontier labs train on data showing what people say. We have 18 years of data showing what action was taken and what outcome followed, and it sits on-premises inside banks, telcos and hospitals that the labs can’t reach. The labs build agents too, but they stop where on-site access, local outcome data, legacy integrations, back-office delivery and accountability begin. That’s where we come in, from digital agents and AI Centres of Excellence through to robots on the floor.

Key takeaway: the data the labs can’t reach is our moat.

Superceed

One Full Stack, Every Industry

How we turn data we’ll never sell into a business that scales. We own every layer of the stack, from hardware inside the client’s building to data, agents, software, people and robots. We rent only the model, and SuperLarge routes each task to the least-cost one. The stack goes deep in telcos, banks, healthcare, consumer electronics, and travel and hospitality. It also runs across front, middle and back office and IT, so what we learn in one industry makes the next one better.

Key takeaway: one stack, one accountable owner, every layer adding margin.

Superheroes

Ready-Made, Made Yours, Built by Many

How our AI agents turn that data into outcomes. Superheroes are 40+ ready-made agents across nine business functions. Each business configures them for its own language, tone, policies and systems, and they work in squads with a human in charge. They’re measured in revenue earned, cost avoided, risk avoided and cash released. Clients and partners can build new agents on the same platform, and agents we certify go into our marketplace. Every deployment adds outcome data, so every agent makes the next one better.

Key takeaway: the more agents deployed, the better every agent gets.

Superceed

A Network of AI Centres of Excellence

How we scale across Asia Pacific without selling data. We package our full-stack AI and outsourcing into AI Centres of Excellence and roll them out with regional partners as joint ventures, like a franchise. Client data stays on-site. Agents and playbooks are shared across the network, so every new centre strengthens the others.

Key takeaway: the network is the moat.

Superceed

The Agentic AI Full Outsourcing Stack

How we run end-to-end outsourcing on one agentic AI core: BPO across front, middle and back office, plus ITO covering IT management and software development. Agents handle the routine work, people handle judgment and exceptions, and every case keeps one memory from start to finish.

Key takeaway: one stack and one partner, instead of four vendors priced on headcount.

Superheroes

From Digital Agents to Physical Agents

Why we are Agentic AI first and robotics second, and how the two fit one strategy. It follows one customer from a contact-centre call to a store visit, where our humanoid Robo1 picks up the conversation. Then it shows how an agent configured once on digital channels carries its knowledge, rules and languages into the robot, which adapts to what it sees in the store.

Key takeaway: one brain, many bodies.

See Emotion AI on your own
customer conversations

Talk to our team about your contact centre, sales or service floor, and get the white paper behind the numbers above.

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