Win customer loyalty


30% increase
in Customer Satisfaction Score

55% increase
in Customer Effort Score

68% increase
in Net Promoter Score

115% increase
in Customer Affinity Score

126% increase
in Customer Empathy Score

160% increase
in Sentiment Turnaround Score

Reduce cost dramatically


50% reduction of
agent workforce

70% reduction of
supervisory staff

80% reduction of
quality assurance staff

Increase revenue generation


56% increase
in first call resolution

32% increase
in sales closure

63% reduction
of average handle time

Achieve superhuman productivity


56% increase
in first call resolution

32% increase
in sales closure

63% reduction
of average handle time