Failure at customer retention and growth spending leads to lost revenue. The crux of the problem is unaddressed customer emotions. Discover how Emotion AI could lead in customer experience transformation.
Empathy is more than having customer-facing staff say "I feel you". Discover empathy thought leadership in combining customer journey, low-effort resolution and value enhancement.
Discover the divergence between exertion required from the customer and interpretation by the customer, and how customer-facing teams can handle the "feel" side of the customer effort more effectively.