Real-time Situational Awareness

Customer Personality

Customer Personality (Feeler)

Typical phrases:

I’m so frustrated. This is making me so stressed up.

NLU Detection:

  • Frustrated

  • Stressed up

Voice Tonality:

Valence: Negative

Temper: High

Arousal: High

Customer Personality (Entertainer)

Typical phrases:

Can you be more specific on what I should do in this situation?

NLU Detection:

  • More specific

  • What I should do

Voice Tonality:

Valence: Positive

Temper: Low

Arousal: Medium to High

Customer Personality (Thinker)

Typical phrases:

Can you elaborate on the steps I need to take?

NLU Detection:

  • Elaborate

  • Steps to take

Voice Tonality:

Valence: Positive

Temper: Low

Arousal: Medium to High

Customer Personality (Controller)

Typical phrases:

Cut to the chase. Just get my problem solved.

NLU Detection:

  • Cut to the chase

  • Get my problem solved

Voice Tonality:

Valence: Positive

Temper: Low

Arousal: Medium to High

Perception Management - Advocacy

Perception Management - Positive Language

Perception Management - Anchoring

Forward Resolution