Automate
Humanize automated interactionEngage
Deliver a better customer experienceFilter
Automate quality assurance of customer experience based on voice tonality, spoken and written words and facial expressionsMeasure
Automate inference of customer experience based on voice tonality, spoken and written words and facial expressionsBoost customer self-confidence in the purchase of additional products and services
(aka boosting the upside potential)
“They’re not about customers’ perception of the brand; they’re about customers’ perception of themselves as a result of interacting with the brand.”
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