WHY US
Improving Customer Loyalty

Situation
Why customer loyalty is slipping away

Impact
What deteriorating customer loyalty is costing brands?

Resolution
How Emotion AI can rescue customer loyalty?
Outcomes

Maximize customer retention to 82%
Infuse research-validated discoveries

Deepen customer wallet share to 86%
Guides on pace, energy, silence

Spread positive word of mouth to 97%
Deliver efficient first level resolutions
Slash internal coaching costs by 75%
Know what your customers want

Slash customer facing costs by 80%
Map customer journey dynamically

Slash quality assurance costs by 90%
Measure emotions in VoC
PRODUCTS
Product families

Automate
Humanize automated interaction

Engage
Deliver a better customer experience

Filter
Automate quality assurance of customer experience based on voice tonality, spoken and written words and facial expressions

Measure
Automate inference of customer experience based on voice tonality, spoken and written words and facial expressions
Products

Automate
Deliver efficient first level resolutions

Real-time Emotional Intelligence
Course-correct staff emotions and behaviors during customer interaction

Real-time Situational Awareness
Incorporate Real-time Customer Experience Engineering elements
Multi-experience
Transcend multi-channel

Journey
Map customer journey dynamically

Analytics
Measure emotions in VoC
SOLUTIONS
SuperServe
Emotion AI and Situational Awareness capabilities for Service

SuperSales
Emotion AI and Situational Awareness capabilities for Sales
SuperBlaze
Emotion AI and Situational Awareness capabilities for Marketing

SuperHire
Emotion AI and Situational Awareness capabilities for Hiring
INDUSTRIES
Telcos

CX Centers

BFSI

eCommerce

Unicorns
RESOURCES
Use Case

Video Demos

White Paper
PROFILE

sales@superceed.com
support@superceed.com

Solution

360° AI EQ Workforce Management

Addressing the workforce’s EQ gaps through AI-driven talent management solutions

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