Win customer loyalty
The crux of lost loyalty is unaddressed customer emotion. Our Emotion AI helps every agent, human or digital, respond to how customers feel.
- Maximise customer retention to 82%
- Deepen customer wallet share to 86%
- Spread positive word of mouth to 97%
How it is measured
- Retention
- customers who stay
- Wallet share
- how much more they buy
- Word of mouth
- how many recommend you
Loyalty outcomes
Maximum customer retention
Infuse research-validated discoveries
Customer wallet share
Guides on pace, energy, silence
Positive word of mouth
Deliver efficient first-level resolutions
Where agents deliver it
Real-time guidance
Agents are coached on pace, energy and silence during the conversation.
Emotion detection
Voice tonality, spoken and written words, and facial expressions.
First-level resolution
Resolve it the first time, the way customers remember.
Journey mapping
See where the customer has been and what they need next.
Voice of the customer
Emotion measured across every interaction.
In-store continuity
Robo1 picks up with the same context.
From routine work to a measured result
Every SuperHeroes squad is measured in the same four currencies, so results are comparable across functions and industries.
- Sense the emotionIn voice, words and expressions.
- Guide the responseIn real time, for people and agents.
- Resolve first timeLow effort for the customer.
- Measure loyaltyRetention, wallet share and word of mouth.
Four currencies, one scorecard
Explore more
See it on your own operations
We work through channel partners across Asia Pacific. Talk to us about a demo, or about becoming a partner in your market.
sales@superceed.com ยท support@superceed.com