SuperFeel Real-time Emotional Intelligence
SuperFeel reads emotion in voice tonality, spoken and written words, and facial expressions, then course-corrects staff emotions and behaviours during the customer interaction.
- Guide staff on pace, energy and silence
- Score every interaction automatically
- Give every SuperHeroes agent the same empathy
Emotion AI capabilities
Automate
Humanise automated interaction.
Engage
Deliver a better customer experience.
Filter
Automate quality assurance based on voice tonality, words and facial expressions.
Measure
Automate inference of customer experience from the same signals.
Coaching that happens during the call
Staff get guidance while they are still talking to the customer, not in a review the following week. The same emotional intelligence now guides our digital agents and Robo1.
Signals we read
- Voice
- tonality, pace, energy, silence
- Words
- spoken and written
- Face
- facial expressions on video
Outcomes
Maximum customer retention
Infuse research-validated discoveries
Customer wallet share
Guides on pace, energy, silence
Positive word of mouth
Deliver efficient first-level resolutions
Explore more
See it on your own operations
We work through channel partners across Asia Pacific. Talk to us about a demo, or about becoming a partner in your market.
sales@superceed.com ยท support@superceed.com